Contact Information:
- Address: 175 Prospect St, East Orange, NJ 07017-2631
- Phone: (585) 312-15-33
- Email: support@genixed.com
Detailed Policies and Procedures
No Restocking Fees
- Policy: Customers can return any new, unused, and unaltered item within 90 days of delivery. Full refunds issued to the original payment method.
Refund Policy
- Criteria: Products must be returned in new, unused condition with original packaging and tags.
- Process: Refunds processed upon inspection, usually within 24 hours of receipt. Note: Credit posting times vary by credit card companies.
Return Shipping Options
- For U.S. Customers: Option to use a pre-paid UPS shipping label for $9.99, deducted from your refund.
- For International Customers: Customers may select their preferred carrier; prepayment required for all shipments.
Exchanges
- Procedure: Process the return, then place a new order for the exchange merchandise.
Order Cancellation / Modifications
- Timing: Orders can be modified or cancelled while status is “Order Received.” Changes not possible once “Order Processed.”
Used or Damaged Merchandise
- Guideline: Items used or showing wear cannot be returned. Suggestions for resale provided.
Apparel and Helmets
- Packaging: Return in original garment bag and helmet bag, respectively, with all original tags and components.
Electronics, Hard Parts, Tools, Tires
- Returnability: Non-returnable if packaging or manufacturer seal is broken, or if item shows installation attempts.
International Returns
- Marking: Label as “Merchandise Return” to avoid extra charges. Customers responsible for customs charges.
Defects
- Support: Assistance with manufacturer’s warranty claims provided.
Warranty Returns
- Manufacturer Policies: Subject to manufacturer’s warranty periods and policies. Contact us for assistance.
Damaged Items
- Immediate Action Required: Report ASAP for claims process initiation. Retain all packaging.
Returns Process
- RA Request: Online or via phone call.
- Login & Select Items: Indicate items and reasons for return.
- Shipping Method: Follow instructions for shipping method selection.
- RA Form: Print and include with your return. Use a shipping box, not the product box.
Return Address:
GENIX EXPRESS LLC
Attn: Returns (RA# XXXX)
175 Prospect St
East Orange, NJ 07017-2631
Note: Track your return shipment; GENIX EXPRESS LLC is not responsible for lost packages.
For any uncertainties or special circumstances, contact our customer service at (585) 312-15-33 or via email at support@genixed.com. We’re here to ensure your experience is seamless and satisfactory.